PRIVACY POLICY

1. INTRODUCTION

Botified.ai ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

We may collect the following information that you voluntarily provide to us:

• Contact Information: Name, email address, phone number, company name, and mailing address
• Service Inquiries: Project details, business requirements, and communication preferences
• Account Information: Login credentials for project management tools when applicable
• Payment Information: Billing address and payment method details (processed by third-party payment processors)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Usage Data: Pages visited, time spent on pages, click patterns, and referring websites
• Device Information: Browser type, operating system, IP address, and device identifiers
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Client Data

As an AI automation service provider, we may access client data including:

• Customer Records: Email addresses, contact information, and transaction data within client systems
• Business Data: Operational information necessary for automation implementation
• Personal Information: Personally identifiable information that exists within client systems during service delivery

3. HOW WE USE YOUR INFORMATION

3.1 Service Delivery

• Designing and implementing AI automation solutions
• Project management and client communication
• Technical support and system maintenance
• Performance monitoring and optimization

3.2 Business Operations

• Responding to inquiries and providing customer support
• Processing payments and managing accounts
• Marketing communications (with appropriate consent)
• Website improvement and analytics
• Legal compliance and business administration

3.3 Third-Party AI Services

We may utilize third-party AI services (such as n8n, Make.com, OpenAI, Anthropic, or similar providers) to deliver our automation solutions. Client data processed through these services is subject to their respective privacy policies and terms of service.

4. INFORMATION SHARING AND DISCLOSURE

4.1 We Do Not Sell Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Project management and collaboration platforms
• AI service providers for automation implementation
• Google Workspace for business communication and document management
• Analytics providers for website performance and marketing insights
• Payment processors for billing and transaction processing

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

5. DATA STORAGE AND SECURITY

5.1 Data Location

Client data remains primarily within client-controlled systems. We implement appropriate security measures for any data we access during service provision. Project documentation may be stored in our business systems.

5.2 Security Measures

• Encryption of data in transit and at rest
• Access controls and multi-factor authentication requirements
• Regular security assessments and system updates
• Employee training on data protection practices
• Incident response procedures for security breaches

6. DATA RETENTION

• Business Records: We retain project-related information for seven (7) years from project completion for business, legal, and tax purposes.
• Marketing Data: Email addresses and marketing communications data are retained for three (3) years or until you unsubscribe.
• Website Analytics: Analytics data is retained according to Google Analytics and other platform policies (typically 26 months).
• Account Information: Active account information is retained for the duration of the business relationship plus applicable legal retention periods.

7. YOUR RIGHTS AND CHOICES

7.1 Access and Correction Rights

You have the right to:

• Request access to your personal information
• Update or correct inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Request data portability in a structured, machine-readable format

7.2 Marketing Communications

• Unsubscribe from email marketing at any time using the unsubscribe link
• Opt-out of tracking cookies through browser settings
• Contact us directly to update communication preferences

8. COOKIES AND TRACKING TECHNOLOGIES

We use the following types of cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage and performance
• Marketing Cookies: Used for advertising and marketing purposes

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

9. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of thirteen (13). We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. GEOGRAPHIC SCOPE

Our services are currently provided to clients within the United States. This Privacy Policy is governed by applicable U.S. federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) where applicable.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also notify you via email or through our services. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.